Refund & Cancellation Policy

At FableWings, we’re committed to providing you with a smooth and reliable shopping experience. While we make every effort to minimize refund or cancellation requests, we understand that certain situations may require such actions.

Order Cancellation Policy

You may request a cancellation under the following conditions:

  • Purchase quantity limitations
  • Product out of stock
  • Customer-initiated cancellations (before shipping)
  • Non-receipt of payment
  • Order disputes or customer complaints

Important: “Please note: Orders cannot be cancelled once they have been shipped.”

Damaged or Incomplete Deliveries

If your order arrives damaged or is incomplete:

  • You may request a replacement or a full refund.
  • In case of partial delivery, we will issue a refund for the undelivered item(s) and only charge you for the product(s) received.

Delivery Timeline & Follow-Up

We request that you allow up to 30 business days from the shipment date for your package to arrive. If your order has not been delivered after this period or is held/returned, please contact us immediately for assistance.

Quality Issues - 45-Day Window

If you are dissatisfied with the quality of any product:

  • You must raise a request within 45 days of delivery.
  • We will either replace the product at no cost or issue a refund, as per your preference.

Important: “Claims made after 45 days from delivery will not be eligible for resolution.”

Return Conditions

To be eligible for a refund or replacement:

  • Products must be returned in their original packaging and in unused, untampered condition.
  • Any alterations or damage may result in denial of refund or replacement.

Refund Processing Time

Once approved, please allow a reasonable time for the refunded amount to reflect in your account. Timelines may vary depending on your financial institution or method of payment.

We're Here to Help

For any refund or order-related questions, please don’t hesitate to contact our customer support:

Our team is always ready to assist and ensure your experience with FableWings remains stress-free and transparent.