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Refund & Cancellation Policy
At FableWings, we’re committed to providing you with a smooth and reliable shopping experience. While we make every effort to minimize refund or cancellation requests, we understand that certain situations may require such actions.
Order Cancellation Policy
You may request a cancellation under the following conditions:
- Purchase quantity limitations
- Product out of stock
- Customer-initiated cancellations (before shipping)
- Non-receipt of payment
- Order disputes or customer complaints
Important: “Please note: Orders cannot be cancelled once they have been shipped.”
Damaged or Incomplete Deliveries
If your order arrives damaged or is incomplete:
- You may request a replacement or a full refund.
- In case of partial delivery, we will issue a refund for the undelivered item(s) and only charge you for the product(s) received.
Delivery Timeline & Follow-Up
We request that you allow up to 30 business days from the shipment date for your package to arrive. If your order has not been delivered after this period or is held/returned, please contact us immediately for assistance.
Quality Issues - 45-Day Window
If you are dissatisfied with the quality of any product:
- You must raise a request within 45 days of delivery.
- We will either replace the product at no cost or issue a refund, as per your preference.
Important: “Claims made after 45 days from delivery will not be eligible for resolution.”
Return Conditions
To be eligible for a refund or replacement:
- Products must be returned in their original packaging and in unused, untampered condition.
- Any alterations or damage may result in denial of refund or replacement.
Refund Processing Time
Once approved, please allow a reasonable time for the refunded amount to reflect in your account. Timelines may vary depending on your financial institution or method of payment.
We're Here to Help
For any refund or order-related questions, please don’t hesitate to contact our customer support:
- Email: team.fablewings@gmail.com
- Phone: +91 8369565875
Our team is always ready to assist and ensure your experience with FableWings remains stress-free and transparent.
CONTACT US
If you have any question, please contact us at
Near Maxus Mall, Mira-Bhayander.
Thane-Mumbai – 401101
At FableWings, we work hard to make sure the health and wellness products we sell online follow all the rules and laws. Every product on fablewings.com comes from trusted companies that are allowed to make medicine and have trained experts checking the quality. Our goal is to give you safe, helpful products you can trust. Read more in our Disclaimer.
